We are happy to check it out for you. Pls take the photo of your old remote & model number to us ,the model number is usually on the back of your product, or on the front of your user manual. Third, check if any infrard light up ( Or if the screen is displaying ) when press the button and provide the Detailed problem to us ,such as: the model number of your device (old remote ) or take a photo of your old remote to us.
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